Because we want your care experience to be the best it can be…

• read our Statement of Patient and Resident Values

At St. Joseph’s Health Care London we are diligent about finding new ways to improve the care we provide patients and residents. We are committed to excellent care and as part of our strategic plan we focus on providing an exceptional patient experience. When you walk through our doors we want you to know we value you as an individual - and hope our care surpasses your expectations.

The Excellent Care for All Act, Bill 46, was passed by legislature in June 2010 to ensure health care providers continually improve patient care. The intent of Bill 46 is to make health care providers accountable for improving patient care and enhancing the patient experience.

Under this new legislation, all hospitals must have a patient statement of values to help hospitals continue to put patients first by declaring what patients can expect from their health care organizations.

As part of understanding your needs, I attended several patient, resident and family council meetings as well as a focus group across all our main sites and listened to thoughtful insight from those we serve. From there, feedback was used to help St. Joseph’s identify what patients and residents value most.

As a result, I am pleased to share St. Joseph’s Statement of Patient and Resident Values which also supports existing Bills of Rights that apply to those in our care.

Dr. Gillian Kernaghan
President and CEO, St. Joseph's Health Care London

To see existing Bills of Rights go to:
- Regional Mental Health Bill of Rights
- Veterans Bill of Rights (from Veterans Affairs Canada)
- Long Term Care Bill of Rights (from Community Legal Education Ontario)

For more information about St. Joseph's approach to care, please go to:
- Mission, Vision and Values