Accessibility Plans and Reports

Ontario has laws that set standards for accessibility, under the Accessibility for Ontarians with Disabilities Act, 2005 including the Accessibility Standards for Customer Service. Learn more about accessibility and the patient care experience:

• Accessibility Tip Sheet
• Accessibility for Persons with Disabilities Policy

Other documents, as required by the Customer Services Regulation, are available upon request in a number of formats.

Accessibility Plans and Status Reports

• Accessibility Compliance Report 2023
• Accessibility Plan January 2019-2022
• Accessibility Compliance Report - 2021
• Accessibility Plan January 2016-December 2019
• Accessibility plan status report Feb 2015
• Accessibility plan 2013-15
• English/Anglais
• April 2011 - March 2012
  • English/Anglais
  • French/Francais
• October 2009 - March 2011
  • English/Anglais
  • French/Francais
• September 2008 - August 2009
  • English/Anglais
  • French/Francais