Welcome to the 2017-2018 Annual Report
You Matter Here

Message from the Board Chair and CEO

Board Chair and CEO

St. Joseph’s Health Care London (St. Joseph’s) is many things to many people. It’s a place where patients, residents and family caregivers are provided with compassionate care and support. It is a place where patients and community members have the opportunity to become actively involved in the work and planning of our organization; where innovation, education and research make a difference in patient care; and where our staff and physicians are encouraged and supported.

The stories in this year’s Annual Report to the Community are inspired by those we serve and those who serve, and by the compassion, care and hope that make up St. Joseph’s.

St. Joseph’s is a place where people matter. Patients and residents matter here. The care we provide matters here. What we do matters here. This philosophy is at the heart of the new brand platform for St. Joseph’s and the St. Joseph’s Health Care Foundation. The new brand direction, launched in early 2018, is evident on the exterior of several of our buildings and internally throughout our facilities. Over the next several months, we will build on this presence with additional images of clinicians, staff, volunteers, patients and family members, alongside strong statements – our brand promise – of what matters to our community and those we serve.

This past year was an exciting one as we had the privilege of engaging more than 2,000 people – staff, physicians, volunteers, patients, residents, family caregivers, researchers, educators, students, partners and key stakeholders – in helping to shape our new Corporate Strategic Plan for 2018-2021: Reaching Out, Connecting Care, Innovating Together. Launched in the spring, this bold plan is grounded in partnerships with patients, residents and family caregivers, an uncompromising focus on quality and safety, and the need for collaborations and advocacy to advance care, teaching and research. It is our compass for achieving our vision of earning complete confidence in the care we provide.

Thank you to our staff and physicians for all that you do. Thank you to our community – our patients, residents, family caregivers, community partners, donors – for your continued and steadfast support. To all, thank you for your active participation and engagement. We look forward to planning our journey with you as we continue to serve those who come to us in need, guided by the principles of Catholic health care and with the same spirit and devotion that has always driven St. Joseph’s. 

Margaret Kellow
Chair, Board of Directors
Dr. Gillian Kernaghan
President and CEO