Primary Care Diabetes Support Program: What patients can expect

For people with diabetes and no family doctor, or who live with various challenges in addition to diabetes, staying healthy is like inching across a tight rope without training or a safety net. It’s a balancing act that requires know-how, practice and a good coach to stay out of trouble.

At the Primary Care Diabetes Support Program patients receive the coaching, knowledge and safety net they need to feel well, stay healthy and avoid the perils associated with diabetes when one loses their balance.

Program highlights for patients

  • Individualized assessment, diabetes care planning and support to enable patients to become diabetes self-managers.
  • Help for patients to access the resources they need to control their diabetes effectively.
  • Ongoing medical, educational and interdisciplinary team support delivered through clinic visits, group activities, telephone and e-mail.
  • E-mail and telephone support for glycemic management.
  • Compassion, understanding and a personalized approach to care.
  • Pre and post-operative bariatric surgery support for diabetes patients.
  • Specialized diabeteic foot ulcer prevention and management, which is integrated within the services available to our patients.

“I couldn’t control my sugar levels at all. I was at a point where nothing was working for me. In and out of hospital two or three times a year, I couldn’t get it together. It was craziness. Now my diabetes is under control. I have felt the best that I have in a long, long time. I mean, a long time.”  ~Travis

Who we support

The Primary Care Diabetes Support Program is an innovative program specifically designed for:

  • People with diabetes who have additional challenges that make managing diabetes more difficult, such as:
    • Economic hardship
    • Language barriers
    • Social isolation
    • Mental illness
    • Complex medical issues
  • People with diabetes who do not have a family doctor or other primary care provider.

“We’re like conductors in an orchestra. Our efforts focus on coordinating the various components of the broader systems our patients need to manage their diabetes. For many, it extends well beyond diabetes care, especially for those who have no family doctor.”   ~Betty Harvey, Nurse Practitioner.

Last updated: Wed, 2018-02-28 17:26