Patients attending the Infectious Diseases Care Program for medical care require a physician referral.
For social work and dietary services for HIV related issues, self-referrals are accepted.
Patients require an appointment to be seen. The Infectious Diseases Care Program is not able or equipped to manage emergencies at the clinic site. Patients with urgent care issues are should go to their family doctor, a walk-in clinic, Urgent Care Centre or the nearest emergency room.