Orientation - Getting Started

2020 Virtual Orientation

  • Opens in OWL (Western University's online learning management system) on June 15
  • Please refer to the 2020 Virtual Orientation Package PDF you received for the details of how to access
  • Agenda

The following information will help guide new Residents and Clinical Fellows through their first few days of training:

Hospital ID Badge and HR Documentation

You will need a badge for both LHSC and St Joseph's.

Residents and Clinical Fellows will need to bring government issued identification to one of the following locations. Only one badge is required for LHSC sites (Victoria Hospital and University Hospital) and can be obtained from either location. 

Please enter the hospital through the visitor entrance/screening. Let the screener know you are a resident/fellow here for an ID badge. You may be asked for you hospital appointment letter; please have it ready.

To limit your time in hospital adhering to COVID-19 guidelines, please obtain your ID badge when performing other tasks such as collecting your scrub card or attending mask fit testing.

LHSC NEW EXTENDED HOURS: Monday through Sunday 7 am - 7 pm 

  • University Hospital Room CLL-102
  • Victoria Hospital Room C3-300, 302, 304

Please drop off your Life Insurance Enrolment form to the representative when you get your ID Badge. This form must be handed in as a hard copy in person.

This form must be authorized by the Program/Department (not Medical Affairs.) 
Professional staff and trainee credentials will be confirmed by HR staff issuing the ID Badges.

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Urgent Messaging System Beep! (formerly pocket pagers)

LHSC and St. Joseph's has moved to a new citywide urgent messaging solution system called Beep!. This will eventually replace the more traditional pocket pagers used in healthcare and works with many devices including smart phones, wireless IP phones, and instant messaging products.

All Residents and Clinical Fellows will automatically be set up with a Beep account. To login to your Beep account, you will need to use your Corporate ID and password.

View the Information Technology Services (ITS) website for information on how to set your Beep account up.

I Want to Use a Pager Instead of Beep - If you prefer a traditional pocket pager, please contact Pager Management at @email or by phone at 519-685-8500 extension 53530.

If you choose to have a pocket pager, repairs and/or replacement pagers are available through the below Switchboard centres. Residents and Clinical Fellows are responsible for payment of a lost or physically damaged pager due to misuse.

  • University Hospital: ALL-203 Mail Room
  • Victoria Hospital: E2-510

* For urgent on-call pager repairs after hours, contact switchboard.

If you will be on a leave of absence for more than two months, please return your pager to the centres listed above at either University Hospital or Victoria Hospital. If you wish to have the same pager number when you return from your leave of absence, please ask to have your pager number placed on "reserve".

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You must have your own personal and confidential user ID number to use the dictation system. To arrange your ID, please contact Transcription Services after you have completed PowerChart training.

  • London Health Sciences Centre - 519-685-8500 ext 35131
  • St. Joseph's Health Care London - 519-646-6000 ext 65584

Dictation System Instruction Sheet

Clinical Documentation Improvement (CDI) Program is about the need to have documentation of condition(s), symptom(s) and/or disease(s) reflecting the complexity, acuity and the resources used for patients. It is about impacting quality measures, improving data, and developing best standards.

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Scrub Cards

Please Note: Due to COVID-19, scrubs are limited. If your program or rotation does not require scrubs, please refrain from the request. Scrubs may not leave the hospital; this is policy. Please return your scrubs to the machines for laundry after every shift.

These are dispensed using the ScrubAvail ScrubEx dispensing system.The system is activated by using an access card and works as a credit/debit system. There is a $50 deposit required.

Step 1:
Using a credit card, please pay the deposit for the Scub Card **You must use a credit card with your name on it. If this isn’t possible, please call the business office for alternate arrangements.

519-685-8500, UH Business Office ext 34806, VH Business Office ext 52250

Go to the London Health Sciences Centre homepage

Click on : Invoice Payment

Input the account number, invoice number and amount:

  • Invoice #:C1441117-1
  • Account #: C1441117
  • Invoice Amount: $50.00

Step 2:

Once you have made your deposit, print off a pre-signed scrub form and take it the Linen department to obtain your card.
Please do this task on the same day you get your ID badge to limit the amount of times you are in hospital.
JULY 1 starting trainees – you can pay your deposit anytime but please only go to Linen to get your card after June 22.

Linen Department Hours

Room C1-307: Monday to Friday 7:30 am - 8:30 am & 1 pm - 1:45 pm

Room A1-400: Monday to Friday 7:30 am - 9 am & 1 pm - 2 pm

Dispensing Machines

University: 3 machines located on the 2nd floor: operating room corridor; OR female locker room; and by Radiology near the elevators.

Students and residents are normally given access to the machine located by Radiology 

Victoria: 2 machines located outside the operating rooms on the 2nd floor, 1 machine in the MRI corridor on the 1st floor, 1 machine in OB/GYN area on 4th floor B Zone.

Students and residents are normally given access to the machine located in the MRI corridor.

St.Joseph's: scrub deposit fee is $50.00 (cheque, money order to credit card)

Once your payment has been made to the Business office Room B0-068, please bring your receipt to the Customer Support Center. You will be required to fill out a form in order to receive your access card for the ScrubAvail scrub suit dispensing machine. 

Upon your departure from LHSC and St. Joseph's, if your scrubs are accounted for in the system, you will be fully reimbursed your deposit fee. If scrub sets are missing, you will be reimbursed only for the sets accounted for. Scrubs from LHSC deposited into the St. Joe's scrubs system will result in the loss of scrubs credits at LHSC. 

To receive your refund, you must complete a Cheque Requisition form at the Linen office and it will be submitted to HMMS along with your original deposit information. Once processed, a cheque will be mailed via Canada Post and takes 4-6 weeks. There is a $10 fee for lost cards.

Radiation Monitoring Badges (Dosimeters)

IF REQUIRED: (Please check with your Program Administrator)

To receive a radiation monitoring badge (Dosimeter), please complete the Dosimeter Request Form. The request form will then need to be emailed to radiation_Safety@lhsc.on.ca at least one week in advance of your start date or rotation that requires it. Radiation Safety will issue the dosimeter to the appropriate badge board.

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City Wide Parking - you will need to visit both LHSC and St. Joseph's to set up City Wide Parking. LHSC uses a transponder and St. Joseph's uses a swipe card.

Please complete parking application. Have this completed prior to arriving as only one person is permitted in the office. You must have vehicle information,make, model and license plate on the form and to register it with the parking office.

Step 1. Please visit one of the LHSC parking office locations listed below. Let them know you will require city wide parking. They will arrange the monthly fee payment (can be automatically deducted from your pay) and provide you with a transponder that will require a $20 deposit which is refundable upon the return of the transponder. Victoria Hospital and University Hospital require a transponder for parking.

Step 2. To obtain access to parking at the St. Joseph's site, you will need to go to St. Joseph's Security Services at the 268 Grosvenor site. They will provide you with at St. Joseph's ID badge (if you don't already have one) which will need to be programmed to let you into the parking garages. All St. Joseph's sites require the use of the hospital access card for parking.

University Hospital

Victoria Hospital

St. Joseph’s Hospital

Parking garage adjacent to the main hospital building (Parkade 4)

Open 24 hours, 7 days/week

Parking Garage adjacent to the London Regional Cancer Centre (parkade 8)

Open 7:30 am - 8 pm, Monday to Friday

Grosvenor Street Security Services for ID badge

Parking office is at the exit of the Grosvenor St. garage

Please contact the LHSC parking office for monthly costs. 519-685-2709.

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Other Resources

For more information such as OneNumber, Library Services, EAP Program etc., once you are on the hospital system and/or have received your Corporate ID, please see the Medical Affairs intranet.

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