Mental Health Care: How to Access Care

For Crisis Services/Urgent Situations

Coordinated Access Team member

If you are experiencing a mental health crisis:

  • Go to your nearest emergency department
  • Call 911 or Telehealth Ontario at 1-866-797-0000
  • Contact your doctor
  • Reach Out - Call 519 433-2023 or 1-866-963-2023 (Crisis response line and web chat is 24 hours a day, 7 days a week, free and confidential)

London/Middlesex Residents

Inpatient beds
Access to St. Joseph’s specialized, inpatient mental health care program is coordinated through referrals from acute mental health facilities within our Southwestern Ontario catchment area, such as London Health Sciences Centre.

Outpatient services
London/Middlesex residents receive mental health outpatient services at St. Joseph's Parkwood Institute in the Mental Health Care Building. Referrals to outpatient services are made by your family doctor through the mental health Coordinated Intake Program: Phone: 519 667-6551 Fax: 519 667-6836

Once a referral from your family doctor is received, you will be contacted by phone for a brief interview which will result in an initial appointment with the most appropriate service. During this appointment, a comprehensive mental health assessment will be completed and treatment goals identified. If it is agreed that our services will be helpful, we will introduce you to your team and arrange follow-up appointments.

Need help accessing mental health services in your area?

If you need assistance with how to obtain a referral through a physician or are searching for contact information for mental health services and supports in your community, contact ConnexOntario for helpful, supportive information and referral specialists who are available 24 hours a day. ConnexOntario provides free, confidential and anonymous information for people experiencing problems with mental illness  1-866-531-2600. 

Psychiatrists (from schedule one partner facilities):

One contact for mental health referral/admission:

Phone: 519 646-6425
Fax: 519 646-6426

The Coordinated Access Team replaces the complex referral process of the past with streamlined access and timely referrals to improve access and increase capacity for specialized mental health services by our schedule one partners.

With one phone number and one fax number for all referrals, the Coordinated Access Team of highly skilled and experienced mental health professionals will manage incoming requests for inpatient care from psychiatrists at our Schedule One facility partners.

For more information, contact the Coordinated Access Team coordinator Joanne Andrews: Phone: 519 646-6100 ext. 47367.

Last updated: Thu, 2016-12-22 11:29