Communicating With You: Fall 2011

Video message from Dr. Gillian Kernaghan
Video highlights:
Quality performance, patient safety and accountability
  • Patient safety remains at the forefront of our commitment to quality health care. This quarter, many of our rates of hospital acquired infections, such as Clostridium difficile infection and Methicillin-Resistant Staphylococcus Aureus are lower than the provincial average and our surgical safety checklist rate is higher with almost 100% compliance.
  • We have implemented a surgical checklist in our operating rooms and endoscopy suites to ensure that patient safety is a priority prior to the start of any procedure.
  • St. Joseph's continues to work to achieve the highest level of performance, transparency and accountability.


  • One way for St. Joseph’s to regularly and consistently examine and improve the quality of our services is participation in the accreditation process through Accreditation Canada. This process took place in September and allowed us to evaluate our performance against national standards of excellence. These standards examine all aspects of health care, from patient safety and ethics, to staff training and partnering with the community. Results of the accreditation process will be shared publicly when they are available.

Redevelopment of St. Joseph's Hospital

  • In June, a legacy of life and love nurtured in the birthing and neonatal programs moved from St. Joseph’s to brand new environments at London Health Sciences Centre.
  • With this historic transition, we now are moving into the third and final phase of redevelopment at St. Joseph’s Hospital, which will include a new accessible entrance on Grosvenor Street and renovations to existing facilities, including consolidated outpatient clinics. This is an exciting time as St. Joseph’s continues to redefine and grow our specialized day surgery and treatment programs and create new care and research spaces. The focus always is on exceptional patient care, innovative solutions to assist people in their journey of healing and recovery, and access to care.

A new Vision Statement

  • As a new era begins for the organization, so too does the opportunity for a new and exciting vision for the future. Recently, we unveiled a new vision for St. Joseph’s:

    From the shortest visit to the longest stay,
    we earn complete confidence in the care we provide,
    and make a lasting difference in the quest to live fully.

  • This vision statement sets our direction for the future - so that every patient and visitor who comes through our doors has an experience of confidence and a feeling that we our investing in their lives and helping them to live to the best of their ability.

Our Patient and Resdient Statement of Values

  • In June, we also launched a new Patient and Resident Statement of Values, which declares just what you can expect when you walk through the doors of any of our facilities. This statement is a summary of values identified by listening to patient and family councils, patient focus groups and opinions expressed in a web-based survey. We want you to know we value you as an individual and we hope our care surpasses your expectations.

Urgent Care doctor shortage update

  • We have made good progress on implementing the recommendations of Dr. Kevin Smith, the external reviewer of the emergency and urgent care system in London. A city-wide leadership group is overseeing implementation efforts and meets regularly to take action on the recommendations.
  • We continue to focus on recruitment of emergency physicians for our Urgent Care Centre and creating a staffing model that will allows us to sustain a reliable, consistent and safe patient care. We remain committed to urgent care as an essential component of health care in London.
As always, I welcome your feedback and ideas about the way St. Joseph's serves you. We are committed to the very best health care.
Because we all need St. Joseph’s.
Last updated: Wed, 2015-08-26 10:42