St. Joseph’s earns top level rating from Accreditation Canada in 2015

Oct. 22, 2015

With recognition for successful engagement with community partners, patients and families across all areas of care, St. Joseph’s Health Care London (St. Joseph’s) has been awarded Accreditation with Exemplary Standing from Accreditation Canada, the highest designation awarded through the hospital accreditation program.  St. Joseph’s has received this designation for the second consecutive time.

Through the accreditation process, organizations are evaluated based on their performance against many national standards of excellence and required organizational practices (ROP) for quality and patient safety.  Accreditation surveyors spend close to a week onsite at an organization, reviewing documentation and performance data, observing care processes, interviewing patients, families, staff, physicians, and community partners.  

St. Joseph’s was compliant on all ROPs, and was successful in meeting 1719 of the total 1727 applicable accreditation standards evaluated—showing that we successfully met 99.5% of the requirements. St. Joseph’s leaders were delighted to receive many positive comments from the surveyors about the care that we provide and the strong cultural identity that is evident across St. Joseph's.  

“Only 16% of organizations surveyed with Accreditation Canada have an Exemplary designation. This outstanding achievement illustrates our commitment to quality and excellence across all aspects of the care we provide. We are so proud of the demonstrated focus our staff and physicians have on patient safety, engagement and quality every day,” says Dr. Gillian Kernaghan, St. Joseph’s President and CEO. 

At St. Joseph’s, the accreditation process is a continuous effort, bringing our strategic, performance and team efforts together to provide quality care, and supports our quest to realize our vision to earn complete confidence in the care we provide.


For more information:
Laura Dockstader
Communication & Public Affairs
519.646.6100 ext. 42689


Accreditation Canada is a not-for-profit, independent organization which provides national and international health care organizations with an external peer review process to assess and improve the services they provide to their patients and clients based on standards of excellence. Health care organizations that participate in Accreditation Canada’s accreditation programs are evaluating their performance against national standards of excellence. These standards examine all aspects of health care, from patient safety and ethics, to staff training and partnering with the community. Health care staff devote time and resources to learn how to improve what they are doing so they can provide the best possible care and service to their patients and clients. 

The accreditation decision an organization receives is based on its performance in three main areas and reflects the organization's degree of success in each area:

  • meeting the requirements embedded in the standards;
  • achieving applicable Required Organizational Practices;*
  • soliciting feedback from their staff on worklife quality and patient safety culture.

Accreditation Canada provides four different levels of awards: no accreditation, accreditation, accreditation with commendation, and the highest recognition - accreditation with exemplary standing. As noted by Accreditation Canada, a decision of “Accredited with Exemplary Standing” means an organization has attained the highest level of performance and quality in achieving the majority of required elements in the accreditation program. 

*Required Organizational Practices (ROPs) are evidence-based practices that mitigate risk and contribute to improving the safety of health services.


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