The Urgent Care Centre (UCC) at St. Joseph’s Hospital offers assessment, diagnostic services and treatment for those with a non-life-threatening illness or injury (e.g. fever, earaches or broken bones) who need immediate care. Our UCC registered nurses and physicians are trained in adult and paediatric advanced life support.
How are we doing?
Survey results of urgent care patients (January to March 2019):
60% responded with a 9 or 10 rating when asked to rate their overall quality of care (on a 1-to-10 scale).
92% responded positively when asked how long it took before someone talked to them about the reason for their visit.
90% responded “Yes” when asked if they understood what symptoms or health problems to look for after they left Urgent Care.
Each of these results reflects an above average rating based on scores from teaching hospitals in Ontario.