It’s bright. It’s fresh. It’s up-to-date.
A major overhaul to St. Joseph’s Family Medical and Dental Centre (FMDC) has resulted in long-awaited practical, high-tech and attractive changes throughout the centre. From fresh paint in soothing and cheerful colours, to new flooring, fixtures, furniture and equipment, to the creation of additional clinic exam and consult space – the renovations were expansive. All are designed to improve patient comfort, privacy, accessibility, and enhance the work environment for care teams, allowing them to better wrap services around the patient.
“Our shiny renovations will enable us to provide a multitude of valuable health services to our patients,” says Dr. Laura Lyons, Medical Director of the Family Medical Centre.
The five-month renovation project, which began in early January, was the first major facelift for the FMDC since it opened in 1985.
The expanded exam and consult space will accommodate members of the Thames Valley Family Health Team, which the Family Medical Centre recently joined, as well as much-needed extra space for the Primary Care Diabetes Support Program (PCDSP). The PCDSP now has its own area within the centre with seven exam rooms, as well as a separate registration desk in the main lobby.
When entering the updated Platt’s Lane building, a larger, more welcoming waiting area, with three, clearly designated registration desks greets patients. A high-tech, automated accessible washroom is specially equipped for the visually impaired – it talks to users, alerting them when the door is closed and locked.
Accessibility was also a focus in the new PCDSP area, where the doors are extra wide for wheelchairs and bariatric patients.
Among other highlights of the renovations are: creation of a central storage room for medications; a new sterilization area in the dental clinic; specially-equipped rooms for procedures and foot care, and more.
“We're delighted with the improvements, says Dr. Henry Lapointe, Medical Director of the Dental Centre. “The clinic is looking very modern and the technological upgrades have already had an impact on improved efficiency. Patient feedback has been very positive.”
In planning the renovations, suggestions were gathered from staff with patients the main focus, says FMDC Coordinator Julie Marr. “This was a big change in a short period of time. We were really thinking of the patient when it came to design.”
The difference in the workspace is dramatic, adds Betty Harvey, PCDSP clinical nurse specialist. “We have space to accommodate family members and team huddles with patients at the point of care. For patients, the centre now has a polished and clean feel, which is much more inviting.”