New name, new look, new allure

Welcome to St. Joseph’s Hospital. Come have a seat by the fire.

The cafeteria at St. Joseph’s Hospital has a new look, a new name, and a whole new allure with the official opening on Sept. 13 of a fireside lounge. 

Café 268 was the name selected from nearly 180 suggestions submitted by staff. Diana Laviolette in the Diagnostic Imaging Centre had the winning submission. A 32-year employee, Diana was shocked and thrilled when her submission was unveiled at the opening. The catchy name fits well with the chic, clean look of the lounge with its turquoise walls, high top and low tables, benches, couches, accessible seating for individuals with mobility devices, contemporary fireplace, and patient tracking monitors so families, while enjoying a comfortable setting, can follow their loved one’s journey of care in the hospital when they come for surgery. The lounge also has a large screen television with cable, as well as vending machines.

One of the most intriguing features of the lounge, however, “is that we did not design this space on our own,” says Lori Higgs, Vice President, Clinical Support and Chief Financial Officer. “What you see is a result of significant input from patients and staff at St. Joseph’s Hospital.”

leaders with cafe sign

Dr. Gillian Kernaghan, left, President and CEO of St. Joseph’s, Lori Higgs, Vice President, Clinical Support and Chief Financial Officer, Kurt Danko, patient representative  and Co-Chair of the St. Joseph’s Hospital Patient Advisory Council, and Karen Perkin, Vice President, Patient Care and Chief Nurse Executive, were on hand to officially open the renamed Café 268, which includes a chic, new gathering spot at St. Joseph’s Hospital. 

The final design was crafted through consultations with members of the St. Joseph’s Hospital Patient Advisory Council and others. “In fact, when the council reviewed the original plans for this space, their thoughts and suggestions were so compelling that the design was completely revised,” says Lori.

The council also made the final selection on the new name for the cafeteria. Without knowing who submitted each of the suggestions, the potential new names were ranked by the Senior Leadership Team and narrowed down to the top three. Those three options were then presented to the council for the final decision.

Reveal reaction

Café 268 was one of nearly 180 new cafeteria names submitted by staff.  At the official opening, Diane Laviolette was surprised and thrilled to learn her suggestion came out on top.

“It was most gratifying to be part of the official opening and to see that the ideas we suggested have indeed come to life in this beautiful space,” says Kurt Danko, Co-Chair of the council and a patient representative. “We feel that our voices were heard. It shows that St. Joseph’s is truly committed to, and cares about, patient and staff engagement. With the opening of the lounge, we saw St. Joseph’s values in action.”

ribbon cutting

At St. Joseph’s Hospital, staff, physicians, researchers, students, volunteers, patients and visitors can now enjoy a refreshed cafeteria with a new name, new look , expanded menu and many new amenities,  including a fireside lounge. Cutting the ribbon at the official opening was, from left:  Lori Higgs, Vice President, Clinical Support and Chief Financial Officer; Karen Perkin, Vice President, Patient Care and Chief Nurse Executive;  Darren Richardson, former General Manager of Morrison Healthcare; Kurt Danko, patient representative and Co-Chair of the St. Joseph’s Hospital Patient Advisory Council; Diana Laviolette, staff member who submitted the winning new name - Café 268; Saajid Khan, CEO of Compass Group Canada; and Dr. Gillian Kernaghan, President and CEO of St. Joseph’s Health Care London. 

It is hoped that Café 268 becomes a gathering spot for patients, families, staff, physicians, students and volunteers – a place to refresh, nourish and relax, enjoy camaraderie and fellowship with others, or simply nab a quiet moment away from the rigours of work or medical care. 

“At St. Joseph’s, we know that when we provide a work environment that nurtures those who provide care, everyone benefits – our staff, physicians and our patients,” says Dr. Gillian Kernaghan, President and CEO of St. Joseph’s. “We also recognize that providing excellent, patient-centred care must extend beyond our clinics, operating rooms and other care areas. A welcoming, supportive atmosphere directly affects wellbeing and enhances the care journey.”

Café 268, including the lounge, is open from 6:30 am to 2 pm. 

Café 268

In addition to creation of the new lounge, many other changes have been made to the cafeteria at St. Joseph’s, now called Café 268. These improvements were undertaken in partnership with Morrison Healthcare, a division of Compass Group Canada, which operates the retail food outlets at St. Joseph’s:

  • A new self-serve Tim Hortons – a very popular new feature.
  • Expanded hours of the cafeteria and the addition of hot breakfast – both made-to-order traditional favorites and fresh-made, ready-to-eat breakfast sandwiches. 
  • A newly expanded lunch menu 
  • A redesigned layout to improve customer flow throughout the cafeteria
  • Fresh paint and new millwork
  • A new ice and water dispenser

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