St. Joseph’ Health Care London, which has already held the highest designation given by Accreditation Canada for the past eight years, has once again received “Accredited with Exemplary Standing,” extending the title to 12 years.
“This is a remarkable achievement,” says President and CEO, Dr. Gillian Kernaghan.
“Receiving exemplary standing for a third time is testament to the tremendous dedication of our staff and physicians to quality and safety. It also shows that St. Joseph’s not only works to achieve our goals - but also to sustain them. This organization is one that doesn’t stop after crossing the finish line – we press on for continued improvement, asking ourselves how we can do better. This is the true test of excellence. I’m very proud of our teams.”
St. Joseph’s performance was evaluated against a total of 1,980 standards and met 1,973 - a 99.6 per cent grade. In addition, every single Required Organizational Practice (ROP) was met. An ROP is an essential practice that organizations must have in place to enhance patient/client safety and minimize risk.
Accreditation Canada took special note of St. Joseph’s commitment to patients, engaged volunteers and physicians, and highly respected reputation in the community. Surveyors praised St. Joseph’s responsiveness to feedback from patients and their families, strong academic and research focus, favorable financial position, St. Joseph’s Health Care London Foundation support, and commitment to psychological health and safety.
“We are an organization with purpose, and I am humbled to be a part of the team,” says Dr. Kernaghan. “I believe the surveyors had it right when they said we have a culture others should be envious of, where teams work elbow-to-elbow to provide the best care possible while instilling confidence in patients.”
“We are continually trying to raise the bar,” states Jodi Younger, Vice President, Patient Care and Quality. “We even went beyond the Accreditation Canada survey requirements and had an additional surveyor to asses our focus on patient-centred care.”
Across St. Joseph’s, maintaining a focus on patient safety and quality improvement was instilled by the founding Sisters of St. Joseph, which has endured for the past 150 years, says Dr. Kernaghan.
“It is woven into the fabric of our care. That is something we are extremely proud of and very pleased Accreditation Canada saw it too. This achievement belongs to everyone - in every department, program and service.”
Accreditation Canada is a not-for-profit, independent organization which provides health care organizations with an external peer review to assess their services based on standards of excellence. These standards examine all aspects of health care. Accreditation surveyors spend close to a week onsite, observing care processes, interviewing patients, families, staff, physicians, and community partners and examining documentation and performance data.