A family member’s guide
What do you need to do?
Please check in with the family waiting room staff, located in Zone C on Level 1, (after your relative has gone for surgery) to let them know your plans during the surgery and recovery period. If the surgeon wishes to speak to you, they will check with the waiting room staff to find you.
You will be given a unique case number to track your loved one’s journey through the surgical process on our patient tracking system. Monitors are located in and just outside our family waiting room and outside Tim Hortons (located in Zone C, Level 0). Once there is an update to the SDCU Post-op Bay # column on the far right of the screen, you can visit your loved one in the bay # listed in the Surgical Day Care Unit located in Zone C, Level 1.
Where can you wait?
St. Joseph’s family waiting room is located in Zone C on Level 1. There are also comfortable chairs located throughout the main lobby area in Zone C and two cafeteria areas. See below for details:
Monday- Friday: 6:30 am – 2 pm
The fireside lounge within Cafe 268 is open 24/7 and has monitors to track the care journey of surgery patients.
Tim Hortons (On The Go) (get directions)
Monday-Friday: 8:00 am-5:30 pm
When can you visit?
If your family member is going home the same day as their surgery, they are allowed to have two people accompany them to the hospital but only one visitor at a time in the Surgical Day Care Unit. If the patient having surgery is under the age of 16 they may have two visitors at any time.