Physician Shortage in Urgent Care Centre at St. Joseph's Hospital

Jan. 13, 2011

You may recall, last summer the Urgent Care Centre at St. Joseph’s Hospital changed their hours from 8 am to 10 pm seven days a week to Monday to Thursday, 8 am to 10 and Friday, Saturday, Sunday - 8 am to 6 pm. This was done to help sustain long term UCC physician coverage. Initially the UCC was set up to treat 33,500 patient visits a year. In 2008/9 the final visit volume was 48,034. These patient volumes are particularly challenging as physicians who work in the UCC also work in the very busy city emergency departments.

Even with the change in hours, the Urgent Care Centre is currently challenged to cover the UCC physician’s shifts required to provide care during the above hours.  As a temporary measure, the Urgent Care Centre hours will decrease again, on a temporary basis, from Jan. 3 to Jan. 31. The new temporary hours will be 8 am to 4 pm, seven days a week.  We are currently exploring a new arrangement with a company called MedEmerg to help cover physician shifts. We expect these arrangements will be finalized within the next four to six weeks.

The Urgent Care Centre remains an integral part of St. Joseph’s mission and a vital component of services to our community and we look forward to continuing to provide this important clinical service to London and its surrounding communities.

learn more about the Urgent Care Centre

Back to Newsroom