St. Joseph’s project reduces wait times for family medical patients

May. 23, 2012

In many cases patients can now be seen the day they call for care or the following day

Through a new “Open Access Booking” project, a dedicated team from St. Joseph Health Care London’s (St. Joseph’s) Family Medical and Dental Centre has reduced the average wait time for patients to be seen by a primary care provider from three to four weeks to one to three days.

In partnership with Health Quality Ontario, the team used quality improvement processes to change office practices and streamline their booking process.

“Open Access Booking is just one example of how our staff works to ensure we provide quality and timely care to our patients,” says centre Coordinator Michael Oates. “We saw an increasing need to develop a system that would mean faster and easier access for patients needing an appointment and worked together to make it happen.”

The family medical centre team was recently awarded St. Joseph’s top honour in quality and patient safety, the Sandra Letton Quality Award, for their work on “Open Access Booking”. This annual award was created to recognize St. Joseph’s teams who have made an outstanding contribution toward improvement in quality patient care.


For more information, please contact:
Kelsi Break, Communication & Public Affairs
St. Joseph’s Health Care London
Phone: 519 646-6100 ext. 64792
Pager: 519 646-6100 ext. 16529

The Sandra Letton Quality Award is an award named in honour of Sandra Letton, a former Vice President and Chief Nursing Executive at St. Joseph’s Health Care London. Sandra dedicated over 25 years at St. Joseph’s in various roles, always in the pursuit of continuous improvement and excellence in the quality of care provided to our patients and families.  Representatives from the St. Joseph’s Quality Council review and select an award winner from nominated projects.

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