Mount Hope Centre for Long Term Care: Program and Service Detailed Directions

Our visiting guidelines have expanded. View our essential caregiver and visitor presence information. 

All visitors and essential caregivers must self-screen prior to entry. Please review screening entry directions and our COVID-19 information.

Patient Relations / Privacy and Risk / Freedom of Information and Protection of Privacy Office

Room WB31
519 646-6100 ext. 61234 or ext. 65591

From Mount Hope visitors parking lot:

  • Proceed towards the elevator lobby.
  • Enter code *2864# to unlock door.
  • Proceed straight. Patient Relations, Privacy and Risk (WB31) in on the left.

From Grosvenor Parking Garage:

  • Take the Elevator located in the North West corner of the Grosvenor parking garage to Level B (tunnel).
  • Exit the elevator.
  • Turn left and proceed to the end of the corridor.
  • Once you get to the double doors, enter the code *2864# to unlock doors.
  • Proceed to the end of the corridor and turn left.
  • Enter code *2864# to unlock double doors.
  • Proceed through double doors.
  • Patient Relations, Privacy and Risk (WB31) in on the right.

From Grosvenor Street Entrance:

  • Enter Mount Hope though Grosvenor Street Entrance – Zone W
  • Enter code *2864# to unlock sliding doors.
  • Proceed straight to the right towards the information desk.
  • On the phone dial extension 61234.