Patient Relations

If you are a patient or caregiver who has compliments, suggestions, questions or concerns (including safety concerns) about your experience at St. Joseph's, consider contacting our Patient Relations team.

We are here to support you through your experience and assist you with questions or concerns. You can speak with us privately, in person, over the phone or by mail/fax/email. Whether you have a complaint, suggestion, safety concern or a compliment, we'd like to hear from you.

What to do if you have a concern

To start, you may wish to speak with your care providers directly or take the matter up with your attending physician or the unit leader. If you don't feel satisfied after this, please feel free to contact the Patient Relations office for help.

Patient Relations will respond to your concerns and offer you assistance and support. We work collaboratively with you, your health care team and hospital leadership to ensure we earn your complete confidence in the care provided at St. Joseph's. Our goal is for you - our patients - to be at the centre of everything we do, which means delivering safe, quality care. 

Contact Patient Relations

Phone: 519 646-6100, ext. 61234

Email: @email or complete the feedback form below.

For your privacy 

Our staff take great care to safeguard your privacy. However, the feedback form is transmitted over the internet and viewed by staff of the Patient Relations department, as well as other St. Joseph's Health Care London staff as needed. We suggest that you don't put anything in the message that you would consider private information. If you need to discuss confidential matters, please contact Patient Relations by phone at 519 646-6100, ext. 61234.

(Optional) A number you can be reached at during the day. Please include extension if applicable.

Personal information is collected under the authority of the Public Hospitals Act R.S.O. 1990, CHAPTER P.40 for the purpose of contacting the sender in response to an inquiry. If you have questions about the collection of this information, please contact a Privacy and Freedom of Information Consultant, Mount Hope Centre for Long Term Care, 21 Grosvenor Street, Room WB31, London Ontario, N6A 1Y6. Phone: 519-646-6100 ext. 64545.