Patient Information

Patients and families are at the centre of everything we do at St. Joseph's Health Care London.  

Learn more about patient information at St. Joseph’s, including:

• Health Records
• Patient Relations
• Clinical Ethics for Patients, Families and the Community

Important information for patients coming for care: 

St. Joseph’s is gradually reintroducing scheduled services that were postponed due to the COVID-19 pandemic. As we are still in a pandemic, it may be some time before St. Joseph’s can fully open all services, which will require ongoing patience by our patients.

• You will be notified of your appointment: Patients will be notified directly when their procedure or appointment will be rescheduled. 
• Please keep your appointment: It’s critical, for their health and safety, that patients do not miss a scheduled appointment. Those who cannot attend their appointment are asked to call their physician’s office or clinic so that the spot can be given to another patient. 
• Our buildings are safe to enter: Stringent safety practices are in place to protect the well-being of patients. COVID-19 screening is done at entrances, all patients and essential visitors are provided with masks to wear while in our buildings, physical distancing is being maintained in our clinics and throughout our facilities, and specialized cleaning is done before and after each patient visit. See Information for ambulatory clinic patients and Screening at entrances.
• Leave plenty of time: Screening at our entrances takes extra time. Only certain entrances are open for patients and essential visitors. Patients will be asked to remove their personal masks and gloves prior to entry and provided with a hospital mask. Please check which entrances you are permitted to enter and leave an extra 15 minutes for screening BEFORE your appointment check-in time. See Screening Entrances.
• Your support person may not be able to come in: We continue to limit the number of people in our building and visitor restrictions remain in place. Patients who arrive for their appointment with a support person should be aware that they may asked to wait outside the building, depending on the patient’s needs.  See Restrictions on visitors/family caregivers.
• Our Urgent Care Centre is open and safe: St. Joseph’s Urgent Care Centre is a safe place for individuals requiring care for non-life-threatening illness or injury. It is open 365 days a year and has on-site access to medical imaging and laboratory services. See Information for Urgent Care Patients.
• Help for sexual assault and domestic violence: St. Joseph’s Regional Sexual Assault and Domestic Violence Treatment Program is available 24/7, virtually and in person. See Help for sexual assault and domestic violence.