Urgent Care

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All visitors and essential caregivers are screened prior to entry. Please review screening entry directions and our COVID-19 information.

Hours: Monday to Friday, 8 am - 6 pm. Saturday, Sunday and holidays, 8 am - 4 pm. Please be aware that hours are subject to change.

How to find or contact us

Conditions we treat

The Urgent Care Centre offers one-stop care for individuals of all ages who have a non-life-threatening illness or injury, including:

  • Ear aches
  • Eye problems
  • Sprains and strains
  • Broken bones
  • Cuts that may need stitches
  • Minor burns
  • Fever
  • Nose and throat complaints
  • Minor abdominal pain (nausea, vomiting, flu-like symptoms)
  • Any illness that cannot wait for your family physician and is unlikely to require a hospital admission.

When to visit the ER

Be sure to go to the emergency room (ER), NOT the Urgent Care Centre, if you are experiencing:

  • Chest pain (heart attack, angina)
  • Stroke or mini stroke
  • Moderate to severe respiratory distress (shortness of breath, COPD or asthma attack)
  • Severe abdomen/stomach pain (appendicitis, irritable bowel flare up, abdominal pain with fever)
  • Any mental health issue 
  • Any obstetrical (pregnancy) complaints
  • Any condition requiring blood transfusion
  • Any medical or surgical emergency likely requiring admission to hospital

Services not offered

Services NOT offered at the Urgent Care Centre are:

  • Admission to hospital outside of St. Joseph’s specialty services.
  • Care for patients requiring obstetrical, general surgery, cardiology, neurology and mental health care services. (see below)
  • Continuing care for chronic conditions.
  • Assessment of long term care residents.
  • Prescription refills, including those for narcotics, are not routinely filled.

Mental crisis help

If you are experiencing a mental health crisis, the following are options for care:

How to find or contact us

Our Urgent Care team members are a highly-qualified group of professionals, including emergency physicians, registered nurses, registered practical nurses and clinical receptions assistants.

Together we provide a coordinated team approach that meets individual and family needs.

What to Expect

Find frequently asked questions about what to expect at Urgent Care.

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Personal information is collected under the authority of the Public Hospitals Act R.S.O. 1990, CHAPTER P.40 for the purpose of contacting the sender in response to an inquiry. If you have questions about the collection of this information, please contact a Privacy and Freedom of Information Consultant, Mount Hope Centre for Long Term Care, 21 Grosvenor Street, Room WB31, London Ontario, N6A 1Y6. Phone: 519-646-6100 ext. 64545.