The Urgent Care Centre at St. Joseph's Hospital is open 365 days a year and has on-site access to medical imaging and laboratory services. Hours: Monday to Friday, 8 am - 6 pm. Saturday, Sunday and holidays, 8 am - 4 pm. Please be aware that hours are subject to change.
PLEASE NOTE: Due to COVID-19 screening at the entrance to the Urgent Care Centre, patients should be appropriately dressed for the weather in case they must wait outside before safely entering the building.
Conditions we treat
The Urgent Care Centre offers one-stop care for individuals of all ages who have a non-life-threatening illness or injury, including:
- Ear aches
- Eye problems
- Sprains and strains
- Broken bones
- Cuts that may need stitches
- Minor burns
- Nose and throat complaints
- Minor abdominal pain (nausea, vomiting, flu-like symptoms)
- Any illness that cannot wait for your family physician and is unlikely to require a hospital admission.
When to visit the ER
Be sure to go to the emergency room (ER), NOT the Urgent Care Centre, if you are experiencing:
- Chest pain (heart attack, angina)
- Stroke or mini stroke
- Moderate to severe respiratory distress (shortness of breath, COPD or asthma attack)
- Severe abdomen/stomach pain (appendicitis, irritable bowel flare up, abdominal pain with fever)
- Any mental health issue
- Any obstetrical (pregnancy) complaints
- Any condition requiring blood transfusion
- Any medical or surgical emergency likely requiring admission to hospital
Services not offered
Services NOT offered at the Urgent Care Centre are:
- Admission to hospital outside of St. Joseph’s specialty services.
- Care for patients requiring obstetrical, general surgery, cardiology, neurology and mental health care services. (see below)
- Continuing care for chronic conditions.
- Assessment of long term care residents.
- Prescription refills, including those for narcotics, are not routinely filled.
Mental crisis help
If you are experiencing a mental health crisis, the following are options for care:
- Call 911 or contact Reach Out Crisis Response Line. Call 519 433-2023 or 1-866-963-2023 (Crisis response line and web chat available 24 hours a day, 7 days a week, free and confidential)
- Go to CMHA's Mental Health and Addictions Crisis Centre located at 648 Huron Street in London ON, 519-434-9191 (Open 24 hours a day, 7 days a week)
- Go to your nearest emergency department
- Contact your doctor
Our Urgent Care team members are a highly-qualified group of professionals, including emergency physicians, registered nurses, registered practical nurses and clinical receptions assistants.
Together we provide a coordinated team approach that meets individual and family needs.