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Our Year, Our Stories
In moments of reflection, it is stories that mark our journey through the year. Stories of achievements, of partnerships that have propelled us forward, and of bold investments in our future – all that reflect the heart of who we are at St. Joseph’s.
Looking back on the past year, St. Joseph’s has told many stories celebrating both exciting milestones and everyday moments. Through reading, engaging and sharing, our community has lifted those moments with us.
Central to our work at St. Joseph’s is our drive to create a stronger and healthier city, region, country and world. Our leadership in the City of London’s Health and Homelessness: Whole-of-System Response, along with a landmark partnership with the Workplace Safety and Insurance Board to address workplace injuries and illnesses across Ontario, are powerful examples of how our commitment to collaboration is making a meaningful impact – both here at home and far beyond.
In parallel, our expert programs and services not only advance care, they play a vital role in supporting and strengthening the health of our community.
Our 2024/2025 Annual Report to the Community is a thank-you for being part of the St. Joseph’s journey. It highlights the stories that resonated the most with our community this year – from the launch of Lawson Research Institute, to a behind-the-scenes look at a day-in-the-life of our Forensic Rehabilitation team, and more.
As you explore our Annual Report, you will revisit the defining moments and stories that brought this past year to life and set the stage for what comes next.
We now look ahead through the lens of a new, ambitious strategic plan and refreshed mission, vision and values. Recently launched, they serve as a roadmap for St. Joseph’s and speak to our core purpose and the aspirations that guide our future. We look forward to sharing our progress and impact in the coming year and in the years to follow.
Roy Butler, PhD, President and CEO
and
Nawaz Tahir, Chair, Board of Directors
Treasurer's Report
St. Joseph’s ended the 2024/25 fiscal year in a strong financial position despite facing significant system pressures. Demand for hospital services continues to grow, while at the same time, cost pressures have intensified across all areas of operation.
St. Joseph’s met all volume accountabilities as established with Ontario Health including 336,000 patient/resident days, 23,600 surgeries, 51,100 urgent care visits and 848,000 outpatient and outreach visits.
St. Joseph’s ended the year with an accounting surplus of $19.9 million driven by strong performance of our investment portfolio and unplanned one-time funding from government. The surplus will enable important investments including ongoing renewal of our facilities, new clinical and corporate systems and strengthening partnerships across our health system and community.
A strong financial foundation allowed St. Joseph’s to make important investments in clinical care, infrastructure, and technology during the 2024/25 year. These investments included $32 million in capital improvements, including further expansion of our hospital-wide electronic health record system. Investments were also made in diagnostic imaging equipment and patient care environments, ensuring our facilities are well-positioned to meet future demand. These investments were made possible through a combination of hospital resources, government capital funding, and generous contributions from our Foundation and community donors.
As we look ahead, we recognize that the pressures facing our health care system will continue to grow. Inflationary cost increases, funding uncertainties, and rising service demands will require us to work differently, build new partnerships, and continue innovating. In the face of these challenges, St. Joseph’s remains committed to delivering care that aligns to our mission and values.
Mary Gillett,
Treasurer, St. Joseph's Health Care London Board of Directors
Feature Stories
Recognizing a pain pioneer
THE BIG PICTURE: Joy MacDermid, co-director of the Roth | McFarlane Hand and Upper Limb Centre (HULC) at St. Joseph’s, has been honoured with the Order of Ontario for her foundational work bringing pain perception to the forefront of patient care.
WHAT THIS MEANS: When MacDermid started in HULC thirty years ago, there was no process for collecting patients pain experiences and their perception of their pain. MacDermid knew there had to be a solution – so she created one. Patient-reported outcome measures – tools that collect patients’ perceptions of their health – were pioneered by her, a method that captures patients’ first-hand experiences of their pain.
WHY THIS MATTERS: People often forget their pain once it’s relieved. Patient-reported outcome measures counteract the forgetfulness of the human mind and make evaluating treatment more accurate.
DIVE DEEPER: The Order of Ontario recognizes Ontarians who have left a provincial, national and global legacy in a variety of fields. Read how MacDermid’s legacy has grown alongside HULC’s, and the impact of her work.
WHAT THIS MEANS: When MacDermid started in HULC thirty years ago, there was no process for collecting patients pain experiences and their perception of their pain. MacDermid knew there had to be a solution – so she created one. Patient-reported outcome measures – tools that collect patients’ perceptions of their health – were pioneered by her, a method that captures patients’ first-hand experiences of their pain.
WHY THIS MATTERS: People often forget their pain once it’s relieved. Patient-reported outcome measures counteract the forgetfulness of the human mind and make evaluating treatment more accurate.
DIVE DEEPER: The Order of Ontario recognizes Ontarians who have left a provincial, national and global legacy in a variety of fields. Read how MacDermid’s legacy has grown alongside HULC’s, and the impact of her work.
An “extraordinary career”
THE BIG PICTURE: Dr. Susan McNair, Medical Director of the Regional Sexual Assault and Domestic Violence Treatment Program (RSADVTP) at St. Joseph’s, has been honoured by the 2025 YMCA Women of Excellence for her work as a leader and passionate advocate for the care of those who have experienced sexual abuse and domestic violence.
WHAT THIS MEANS: The YMCA Women of Excellence recognizes women who have made outstanding contributions in their field. Honourees are also committed to fostering thriving communities. Over her career, Dr. McNair has worked tirelessly to transform care and services for victims of sexual abuse and domestic violence in London and across the province.
WHY THIS MATTERS: Dr. McNair’s commitment to care and advocacy have been instrumental to the development and implementation of the RSADVTP in 1991, and the Ontario Network of Sexual Assault and Domestic Violence Treatment Centres, which currently consists of 37 hospital-based clinics in Ontario.
DIVE DEEPER: Dr. McNair’s honour through the YMCA Women of Excellence is not her only achievement last year – she also received the Board Award from the College of Physicians and Surgeons of Ontario (CPSO). Read more about that recognition and her extraordinary career.
WHAT THIS MEANS: The YMCA Women of Excellence recognizes women who have made outstanding contributions in their field. Honourees are also committed to fostering thriving communities. Over her career, Dr. McNair has worked tirelessly to transform care and services for victims of sexual abuse and domestic violence in London and across the province.
WHY THIS MATTERS: Dr. McNair’s commitment to care and advocacy have been instrumental to the development and implementation of the RSADVTP in 1991, and the Ontario Network of Sexual Assault and Domestic Violence Treatment Centres, which currently consists of 37 hospital-based clinics in Ontario.
DIVE DEEPER: Dr. McNair’s honour through the YMCA Women of Excellence is not her only achievement last year – she also received the Board Award from the College of Physicians and Surgeons of Ontario (CPSO). Read more about that recognition and her extraordinary career.
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