Primary Care Diabetes Support Program - What To Expect

At our multidisciplinary Type 2 Diabetes clinic, we support a team-based approach to help you manage your diabetes and support your overall well-being.  Living with diabetes can be challenging. Here’s what you can expect when you visit us:

You will meet with a specialized team that may include:

  • Nurse Practitioners
  • Diabetes Educators – including Registered Dietitians and Registered Nurses
  • Nurses Specialized in Wound Care (NSWOC)
  • Social Support worker  
  • Family Physicians with specialization in diabetes management.

During your visit, we will work together with you to create a comprehensive and coordinated care plan that is tailored to your needs and goals. All of our team members provide care with compassion, understanding, and utilize a personalized approach to care.    

During the appointment, you can expect the following:

  • Your provider will review your health history and medication list
  • Have your blood pressure measured and blood sugars reviewed
  • To have a diabetes foot examination  
  • We will discuss your daily routines, medications, lifestyle and nutrition, and any other concerns you may have that are related to your diabetes  
  • We will work with you to provide education, resources and tips to help you manage your diabetes with confidence.
  • We will provide you with a clear plan and follow-up appointments as required.
  • If you do have a primary care provider, once your diabetes is well controlled, you may be discharged back to your primary care provider for routine follow-up

When appropriate, we can offer email and telephone support as needed to help you manage your blood sugars between visits.  We will support you to become effective diabetes self-managers.    

No Show and Cancellation Policy

As our clinic experiences high volumes of referrals, out of consideration to patients waiting to be seen, we require at least 24 hours’ notice of appointment cancellation or rescheduling.

If you miss two consecutive appointments without advance notice to our clinic, we will discharge you from the clinic and require a re-referral from your primary care provider or walk-in clinic.