Our Stories

Bridging a communication gap has become a bit easier for patients and visitors at St. Joseph’s Health Care London. This summer, two new tools were introduced to help create a more welcoming and comfortable experience for individuals whose first language is not English. In July, volunteers began wearing buttons that identify the language they speak, other than English. For one volunteer, the impact was immediate. Monica Naskret-Reyes has been volunteering at St. Joseph’s for seven years and speaks Spanish fluently. She was excited to wear her new ‘Hablo espanol’ (I speak Spanish) button and...