Virtual Care Patient Resources

Uploading Diabetes Devices and Sharing Data

Please read the information pertaining to your diabetes device below:

Glucometer
  1. Please record blood sugars and insulin doses using this Blood Glucose Flow Sheet form (Word doc).
  2. Email the completed forms to @email and be sure to include your full name, endocrinologist’s name, and appointment date. 
Dexcom sensor

Your endocrinologist's office will email you an invite which will include instructions to share data with our clinic. 

Please note that your care team will only access your glucose data for your scheduled appointments or at your special request.  

Libre sensor and using the LibreLink phone app to scan your sensor

In the FreeStyle LibreLink app, go to Menu > Share > LibreView > Connect to a Practice > Enter the Practice ID 07050667 and click Next then Connect.

Please note that your care team will only access your glucose data for your scheduled appointments or at your special request.  

Libre sensor and using the Reader to scan your sensor

Please follow the steps below and refer to the Quick Start Guide for Patients 

  1. Create a Libre View Account. (instructions on page 2 of the Quick Start Guide)
  2. Complete the one-time download for the drivers. (See page 5 for instructions.) 
  3. Link your account with our clinic by going to settings > account settings > my practices > and enter in 07050667 (instructions on page 10).
  4. Upload the Reader by plugging it into the computer using the yellow micro USB cable and follow the instructions on page 7.
Tandem pump
  1. Please follow the steps listed in this Diasend1-pager for Patients document.
  2. Under Step #3, add our clinic ID: 40-63171

For more info, please visit the Diasend website support page or call Diasend Support at 1-888-DIASEND (1-888-342-7363).

Please note that your care team will only access your glucose data and associated information for your scheduled appointments or at your special request.  

Omnipod pump
  1. Please follow the steps listed here: Diasend1-pager for Patients document.
  2. Under Step #3, add our clinic ID: 93-11662.

For more info, please visit the Diasend website support page or call Diasend Support 1-888-DIASEND (1-888-3427363).

Please note that your care team will only access your glucose data and associated information for your scheduled appointments or at your special request.  

Medtronic pump
  1. Please follow the instructions in the Carelink Install Guide and the CareLink Personal Uploader.
  2. Please provide your CareLink username and password to your endocrinologist's office. 

For more info, please visit the Medtronic website or call Customer Care at 1-800-284-4416.

Please note that your care team will only access your glucose data and associated information for your scheduled appointments or at your special request.  

Was this page helpful?

If you would like us to follow-up with you to provide assistance, please enter your preferences for how you wish to be contacted below:

Personal information is collected under the authority of the Public Hospitals Act R.S.O. 1990, CHAPTER P.40 for the purpose of contacting the sender in response to an inquiry. If you have questions about the collection of this information, please contact a Privacy and Freedom of Information Consultant, Mount Hope Centre for Long Term Care, 21 Grosvenor Street, Room WB31, London Ontario, N6A 1Y6. Phone: 519-646-6100 ext. 64545.