Corporate ID, Hospital Email, Remote and System Access&Training

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Medical Affairs will request the following systems access:

  • Hospital Corporate ID
  • Outlook email account 
  • Cerner (Electronic Health Records)
  • AGFA (formerly PACS/GE Centricity)
  • Horizon (Remote) access

Professional Staff (Physicians/Dentists/Midwives): Your systems access details will be sent to you from your Department Chief's office along with additional details to access various systems. This will be sent to you after you have completed the Privacy eLearning and Agreement. 

Postgraduates (Residents/Clinical Fellows/Visiting Electives): Your systems access details will be sent to you from Medical Affairs after you have completed the Privacy eLearning and Agreement. 

Login details to each application will be provided closer to the hospital start date.

City Wide ITS Help Desk for London Hospitals

4-HELP or 519-685-8500 x44357

Help Desk Support Specialists are available to assist you 24/7/365.


Please review for Additional educational resources from Information Technology Services (ITS) 

Hospital Corporate ID

This account is used to sign on to hospital network resources, such as ePay, ME(MyEducation), the Intranet, as well as hospital computers and desktops. It will allow access to productivity tools such as Microsoft Office,  Horizon remote access, and allows you to access department drives where items such as call schedules are posted.

How to Change your Corporate Password

The Corporate password can be changed by visiting Password Change Website.

Important Note: You must change your password before you access your ME(MyEducation) account to complete the online training modules.

If at any time you forget any hospital password, please contact the ITS Help Desk at 519-685-8500 ext. 44357 (4-HELP). Please note that passwords cannot be changed by email. You will be require to call and speak with the Help Desk.

Horizon Remote Access and DUO (multi-factor authentication)

As of October 1, 2021, you will need to use VMware Horizon and Duo (for multi-factor authentication).

Please login with the instructions below as soon as possible to avoid a disruption of service. 

To access VMware Horizon remotely:

  1. Set up multi-factor authentication with DUO 

If you’ve already done this for other hospital systems (e.g. Office 365 or MyHR), move to the steps below

  1. Visit   
  2. Use Horizon:
  3. on the web by clicking on VMware Horizon HTML Access, or
  4. install the VMware Horizon Client*

*If you use Horizon at another organization and already have the Horizon client installed, you may be able to add the hospital server by clicking +new server and typing the server name

Visit the Education and resources intranet page for more detailed instructions and other information about Horizon.

If you experience issues, please log a ticket through or by emailing the Help Desk at @email.

Outlook Email Account ( or 

London Health Sciences Centre (LHSC) and St. Joseph’s Health Care London (St. Joseph’s) will only communicate information to you through your Outlook email. You will be required to check your Outlook account on a daily basis.  

The hospital Outlook email system is a secure, private, and confidential mode of information transmission. Confidential or sensitive business, or identifiable patient or staff/affiliate information must not be transmitted by email external to the secure email systems of the hospitals. Information relevant to your practice as a physician in our hospitals will only be sent to your secure Outlook email account further to hospital policy. Failure to monitor this email may result in missed information relating to the maintenance of your hospital privileges

Setting Up Outlook Email from Home
Set up Duo multi-factor authentication (MFA) at
You must enroll with LHSC DUO multi-factor authentication even if you have already done this with Western.
Step by step instructions for DUO

Access Outlook from a computer external to the hospital by visiting the below link. You will need to log in with your Corporate ID/email and password then verify access with DUO

Setting Up Your Outlook Email from Within the Hospital
On a hospital PC, Laptop, or Thin Client computer - Click on Start>All Programs>Microsoft Office

Forward Western Email to Outlook Email (STRONGLY RECOMMENDED)
The hospital Outlook email system is a secure, private, and confidential mode of information transmission. Confidential or sensitive business or identifiable patient or staff/affiliate information must not to be transmitted by email external to the secure email systems of the hospitals. 

The secure system is comprised of the London Health Sciences Centre ( and St. Joseph’s Health Care London (

NOTE: Your Western email account ( is outside the secure system.  

In order to minimize the number of accounts you need to manage, you can forward other accounts to your hospital Outlook email account, however, please recognize that you cannot forward your Outlook email account to another account.

For information on how to forward your @uwo email to your Outlook email account: Schulich Email Forwarding

Required eLearning
Professional Staff, Schulich Residents and Clinical Fellows 

ME(MyEducation) is a learning management system that features a robust, continuously expanding catalog of eLearning modules that are available 24 hours a day, seven days a week. This system allows you to access your required hospital eLearning (Certifications) and provides you the opportunity to register for various in-class training sessions and view optional eLearning.

Sign into ME(MyEducation) with your Corporate Username and Password

eLearning and registrations (N95 testing, ACLS) will be available via the ME(MyEducation) system once you receive your Corporate ID details, and you have completed the Privacy eLearning and Agreement. All Residents, Clinical Fellows, and Professional Staff must ensure continued compliance of required eLearning at all times.

Visiting Elective Residents and Clinical Fellows
Required Online eLearning, and eLearning Declaration

All visiting elective residents/clinical fellows are required to complete a number of eLearning modules. These have been put in place for your safety and are a requirement of your hospital privileges. The only learning which requires a username and password to complete is the Privacy learning, the link and login information can be found in the Hospital Application Package email which will be sent from Medical Affairs.

The remaining eLearning and Declaration can be found on the Learning Page.

Cerner PowerChart (Electronic Health Records)

This mandatory training must be complete PRIOR to starting - Training details will be communicated to you in the ME(MyEducation) Requirements and PowerChart Training document you receive with your corporate ID.

FirstNet (Emergency Department only)

The link to the FirstNet training will be sent you from the emergency department closer to your rotation there.

PACS (Picture Archiving and Communication System)

Those who will require access to the PACS system will have instructions sent to their hospital email. 

Wireless (WiFi) Access

Eduoraom or education roaming provides roaming wireless network access for students, staff, and faculty at partner institutions. In order to connect to the eduroam network, choose “eduroam” from your list of available wifi networks. 

When logging into eduroam, users must enter their email address (@email) and password from their home university.  Any issues connecting should be directed to your home university, not to the hospital Help Desk.