Corporate Systems Access and Training

As part of the onboarding process, Medical Affairs will coordinate the following access as required for your role:

  • Hospital Corporate ID (includes access to Outlook email)
  • OneChart (Electronic Health Record)
  • AGFA PACS (medical imaging system)

Obtaining Login Details

Systems access details will be provided once they become available and after you have completed the required Privacy eLearning and Agreement. 

  • Credentialed Professional Staff Provided by Departments Head's Office
  • Postgraduate Trainees and Medical Students Provided by Medical Affairs once they become when available.
Hospital Corporate ID

Your Corporate ID is used to access hospital network resources like ME(MyEducation), OneChart, ePay, the intranet, and hospital computers. 

How to Obtain:

  • The Corporate ID and password will be emailed to you once available and only after the Privacy eLearning and Agreement has been completed.
  • Instructions for the Privacy eLearning and Agreement will be emailed by Medical Affairs. If not received, please email Medical Affairs. 

Password Issues:

  • If you forget your password, contact the ITS Help Desk by phone at 519-685-8500, ext. 44357 (4-HELP). Passwords cannot be changed by email; you must call the Help Desk.
Remote Access and DUO MFA
DUO

St. Joseph's uses DUO for multi-factor authentication (MFA) to secure access to corporate applications. DUO Mobile is an app for your smartphone or tablet that provides easy, one-tap authentication via push notifications.

Setup Instructions:

  1. Install the “DUO Mobile” app on your iPhone or Android device.
  2. Log onto your work or home computer and navigate to the authenticator using your favorite browser.
  3. Follow the on-screen prompts until you see “Enrollment Successful” and select "Push Notification".
Remote Access Options

Option 1: Horizon Remote Access For personal computers

  • Provides secure access to hospital information systems, including OneChart, via web browsers.
  • While using Horizon, your computing device is part of the hospital's network and as such is accountable to all corporate policies and standards.
  • Visit https://login.lhsc.on.ca and select to either use Horizon:
    • On the web by clicking on VMware Horizon HTML Access, or
    • Install the VMware Horizon Client on your device
  • If you already use Horizon elsewhere, add the hospital server by clicking "new server" and entering login.lhsc.on.ca.

Option 2: AnyConnect VPN For hospital supplied computers

  • Access the hospital network by clicking the up arrow (^) located at the bottom right-hand side of your computer's screen.
  • Click the "Cisco Secure Client AnyConnect VPN" icon.
  • Steps:
    • Click "Connect"
    • Enter your Corporate ID and Password
    • For the second password, type "Push" to receive a push notification for authorization.
Outlook Email
  • Policy: Confidential business or patient or staff/affiliate information must not be transmitted by email other than your Outlook account. Important information will be sent to your Outlook email; check it daily. Failure to monitor it may affect your hospital privileges. Your email only remains active only during your employment/training.
  • Security: Outlook is secure and confidential. Do not send sensitive information outside of the hospital's secure email system.

Setting Up Outlook Email

  • From Home: Enroll you St. Joseph's username with DUO MFA (details above) even if you have already done this with Western. Access Outlook via Office.com using your Corporate ID/email and password, then verify with DUO. 

  • Within the Hospital: On a hospital device, go to: Start > All Programs > Microsoft Office, or enter "Outlook" in the search bar.

Forward Western Email to Outlook Email

Your Western email account (@uwo.ca) is outside the secure hospital network. To simplify account management, forward your Western email to your hospital Outlook email; use Schulich Email Forwarding to set this up.

Note: You cannot forward Outlook email account to another account.

eLearning and Course Registrations
Credentialed Professional Staff, Schulich Residents and Clinical Fellows, Private and Third Party Admins

Assigned eLearning and course registrations will be available in MyEducation (ME) after you receive your hospital Corporate ID.

Required eLearning:

  • On the ME home page, required eLearning is listed under My Learning.
  • The average module takes approximately 15 minutes to complete; modules are mandated by legislation or hospital policy.
  • Click the module to begin, then Launch. A separate window will open with the learning content; follow the instructions in the new window to complete the module.

Registrations (N95 testing, ACLS, Crucial Conversations etc.):

  • Sign into ME and search for desired topic in the search field (upper right of the screen).

Within 30 days of your hospital start date, all Residents, Clinical Fellows, and Credentialed Professional Staff must complete all eLearning modules, starting with the Privacy and Confidentiality Training and Agreement; compliance must be maintained throughout your training. 

For assistance navigating ME, please contact Medical Affairs. 

Visiting Elective Residents/Clinical Fellows
Required Online eLearning and Declaration

Visiting elective residents/clinical fellows are required to complete the following:

  1. The Privacy eLearning and Agreement requires a username and password to access and complete this module. Login information can be found in the Hospital Application Package emailed to you by Medical Affairs.
  2. eLearning modules
  3. Cerner Learning Journey (if applicable) - you will receive an email with information about this
  4. When all required eLearning is complete, submit the Elective Resident Declaration Form. 
OneChart (Electronic Health Records)
OneChart

Prior to accessing patient records, complete mandatory training remotely via the OneChart Learning Journey. If in Windsor or a regional site, this can be done closer to your London rotation; you'll receive an email from ITS with login instructions.

The Journey is comprised of individual activities that may take up to 3 hours to complete. You don't need to complete all activities at once, but if you exit an activity before finishing it, you'll need to restart it.

AGFA PACS and OneView

OneView provides imaging access for Southwestern Ontario (Windsor, Grey Bruce, Hamilton, Niagara) and regional PACS sites.

Instructions for PACS access will be sent to your hospital email (if applicable). 

For OneView access (imaging viewer for Southwestern Ontario), contact the Help Desk at extension 44357 or by email.

 

ITS Help Desk for London Hospitals

Call 4-HELP or 519-685-8500, extension 44357.

Help Desk Support Specialists are available to assist you 24/7/365.