Preparing for Your First Day

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Distributed Medical Education Sites (i.e. Hotel Dieu etc.): complete the tasks below at the site you will be doing your full training at.

Hospital ID Badge

If you will be working at both LHSC and St. Joseph's, you will need a badge for each hospital (LHSC and St. Joseph's).

London Health Sciences Centre (LHSC)
You will need to bring government issued identification to one of the following locations. Only one badge is required for both LHSC sites (Victoria Hospital and University Hospital) and can be obtained from either location. 

If you are a Resident or Clinical Fellow, you may be asked for you hospital appointment letter; please have it ready.

If you require door swipe access for access to secured locations, a signed ID badge request form will need to be authorized by your department leader. 

Clinical Student Placements (dentistry, midwifery, pathology, physician assistant, nurse practitioner) will require a signed ID badge request form from the department/program on your first day. The Midwifery Chief will provide the form for Midwifery students as stated on your Requirements to Start document.

LHSC People Services for ID badge

Victoria Hospital Room C3-300/302/304

Monday - Friday 0700-1600

University Hospital Room CLL-102

Monday - Friday 0700-1600

Postgraduate Trainees - Please drop off your Life Insurance Enrollment Form to the representative when you get your ID Badge. This form must be handed in as a hard copy in person.


St. Joseph's Health Care London (St. Joseph's)
Before going to the Security office, confirm with your Department Chief's office (Professional Staff) or your Program Director's office (trainee) to confirm that your name has been added to the ID Request spreadsheet. 

Professional staff and trainees are to go to the Security office to obtain their ID badge at:

  • St. Joseph's Hospital Security Level 0, zone B, room B0-401C

Residents, Clinical Fellows, Visiting Elective Residents - Residents/Clinical Fellows/Visiting Elective Residents will need to obtain their St. Joseph's ID badge prior to their first rotation at St. Joseph's. The Program Administrator will need to ensure that the physician's name and rotation details have been added to the Security ID badge request file located in Teams. All current Program Administrators have been granted access to this file.

Professional Staff  - Professional Staff will need to obtain their St. Joseph's ID badge prior to their start date. The Department Manager of Administration and Finance (Manager) or delegate will input the physician name and required data into the Security ID badge request file located in Teams. All current Managers and identified delegates have been granted access to this file.

Due to internal processes within the Security office, names added to the file cannot be processed until the following Monday. Names not located in the Security ID badge request file will not be granted an ID badge.

Questions on how administrators can access Teams can be emailed to Medical Affairs.

 

Beep: Urgent Messaging System (formerly Pocket Pager)

The hospital’s urgent messaging system is called Beep. It utilizes a mobile phone to replace physical pagers and can be configure for multiple contact methods such as SMS, Teams Chat, Cisco Jabber, phone call, and email.

Everyone will automatically be set up with a Beep account. To login to your Beep account, you will need to use your Corporate ID and password.

To locate your Beep number:

  • Go to https://beep.lhsc.on.ca
  • Log in with your hospital Corporate ID and password
  • Click on your name in the top right corner to view your profile which will list your Beep extension number

View the Information Technology Services (ITS) website for information on how to set your Beep account up.

 

If you prefer a traditional pocket pager, please contact Pager Management by email or phone at 519-685-8500 ext. 53530.

Dictation

A personal and confidential user ID number must be arranged to use the dictation system. To arrange an ID number, please contact Transcription Services after completing Cerner PowerChart training:

London Health Sciences Centre 

St. Joseph's Health Care London 

Dictation System Instruction Sheet

Clinical Documentation Improvement (CDI) Program (available once a Corporate ID has been assigned, to access the LHSC intranet). CDI is about the need to have documentation of condition(s), symptom(s) and/or disease(s) reflecting the complexity, acuity and the resources used for patients. It is about impacting quality measures, improving data, and developing best standards.

 

Scrub Suits

Scrubs may not leave the hospital, this is policy. Please return your scrubs to the machines for laundry after every shift.

LHSC:

These are dispensed using the ScrubAvail ScrubEx dispensing system. The system is activated using an access card and works as a credit/debit system. There is a $50 deposit required.

Step 1. Using a credit card, please pay the deposit for the Scrub Card. You must use a credit card with your name on it, if this isn’t possible please call the business office for alternate arrangements at 519-685-8500:

  • UH Business Office, ext. 34806
  • VH Business Office, ext. 52250

Go To the London Health Sciences Centre home page: https://www.lhsc.on.ca/
Click on: Invoice Payment 

Input the account number, Invoice number and amount:
Invoice #:C1441117-1
Account #: C1441117
Invoice Amount: $50.00

Step 2. Once you have made your deposit, print off a pre-signed form and take it the Linen department to obtain your card. 
Please do this task on the same day you get your ID badge to limit the amount of times you are in hospital. 

Linen Department Hours

Room C1-307:
Monday to Friday, 7:30am-8:30am & 1:00pm-1:45pm
Room A1-400:
Monday to Friday 7:30am-9:00am & 1:00pm-2:00pm

Dispensing Machines

University Hospital: 3 machines located on the 2nd floor: operating room corridor; OR female locker room; and by Radiology near the elevators.

Students and residents are normally given access to the machine located by Radiology 

Victoria Hospital: 2 machines located outside the operating rooms on the 2nd floor, 1 machine in the MRI corridor on the 1st floor, 1 machine in OB/GYN area on 4th floor B Zone.

Students and residents are normally given access to the machine located in the MRI corridor.

Upon your departure from LHSC and St. Joseph's

If your scrubs are accounted for in the system, you will be fully reimbursed your deposit fee. If scrub sets are missing, you will be reimbursed only for the sets accounted for. Scrubs from LHSC deposited into the St. Joe's scrubs system will result in the loss of scrubs credits at LHSC. 

To receive your refund, you must complete a Cheque Requisition form at the Linen office and it will be submitted to HMMS along with your original deposit information. Once processed, a cheque will be mailed via Canada Post and takes 4-6 weeks. There is a $10 fee for lost cards.

St. Joseph's:

Scrub Card: A scrub card is required to collect and return scrubs from the scrub suit dispensing machine.

To obtain a scrub card:

Step 1. Go to the Business Office B0-068 (ext. 64239) to pay the $50.00 deposit required to obtain a scrub card (keep your receipt to collect your refund at the end of the rotation).

Step 2. Give your deposit receipt to Environmental Services A0-012 (ext. 66021) and fill out their scrub card form to obtain the scrub card. 

To obtain a refund: Go to Environmental Services A0-012 to return your card and obtain your receipt; take this receipt to the Business Office B0-068 to receive your refund of $50.00.

Note: No deposit is required for professional staff - paid by students, residents and clinical fellows only.

Radiation Monitoring Badges (Dosimeters)

Please ask your department/program if this is a requirement

To receive a radiation monitoring badge (Dosimeter):

Radiation Safety will issue the dosimeter to the appropriate badge board in advance of the program or rotation that requires it. Please ensure all eLearning is up to date as outlined within your ME(MyEducation) account. 

Note:

  • If you do not have a SIN number contact @email.
  • If you are pregnant and require a Fetal Dosimeter please contact @email or @email if at St Joseph's
  • Dosimeters are not to leave the hospital. Please leave on the OR rack.
Parking

City-Wide Parking: provides parking access to parkades at both St. Joseph's and LHSC. LHSC uses a transponder and St. Joseph's uses a swipe card.

Step 1. Complete parking application

Step 2. Obtain your St. Joseph's ID badge at Security Services: B0-401C (the St. Joseph's badge is the parking swipe card).  

Step 3. Visit one of the LHSC Parking Office locations (University Hospital or Victoria Hospital) with your completed parking application and active St. Joseph's ID badge. Let them know you will require city-wide parking. The Parking Office will:

  • Arrange monthly fee payment
  • Provide you with a transponder
    • Requires a $20 deposit which is refundable upon the return of the transponder
    • Victoria Hospital and University Hospital require a transponder for parking
  • Send the requisite parking form to St. Joseph's Parking, so that St. Joseph's can input your badge # into their parking system

Rates are subject to change, please contact the LHSC Parking Office for currently monthly rates. 

Returning your transponder: when the term of your work with LHSC and St. Joseph's ends, you must return your transponder. You can drop it off at an LHSC Parking Office or mail it to the address below: 

ImPark 
800 Commissioners Rd East 
London, ON 
N6A 5W9

Other Resources

For more information on items such as OneNumber, Library Services, EAP Program etc., please see the Medical Affairs intranet website. You will be able to access this resource once you have received your Corporate ID.

Security and Safety

Your safety is important, anytime you do not feel comfortable please feel free to contact Security at your training site. Security is available to escort you to your car.
St. Joseph's ext. 44555
Victoria Hospital ext. 52281
University Hospital ext. 32281

Panic buttons are located in tunnels and parking garages.

The following Security Services are available to you:

  • Escort to your car
  • Battery boost
  • Door opening

Panic/crisis buttons are available in the tunnel linking St. Joseph's Hospital to Mount Hope. Fixed and portable panic/crisis buttons are also available in the emergency rooms.

Safety Tips:

  1. When in doubt, call Security
  2. When alone, be alert to your surroundings and attentive to activities around you
  3. If you notice someone suspicious, notify Security and give an accurate description of the person. Keep close to the phone.
  4. LHSC Security does patrol the parking lot at shift changes. It is always a good idea to use a "buddy" system. Keep in mind that security escorts are available outside of these times at all facilities.
  5. Any incident of violence, potential violence or criminal activity should be reported to Security immediately. All emergencies should be reported to extension 55555 city-wide.
Documents to Review

The following can be accessed via the internet. Please read and abide by:

The following can be accessed via the intranet after you have been issued your Corporate ID. Please read and abide by: