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Medical Affairs: Orientation - Email - Hospital Outlook, Wireless and Remote Access

Medical Affairs will request your hospital Corporate ID, Outlook email, Cerner (Electronic Health Records), and Juniper (Remote) access. All Residents and Clinical Fellows are required to regularly monitor their hospital Outlook email.

Login details to each application will be provided closer to the hospital start date.


Hospital Corporate ID 

This account is used to sign on to hospital network resources, such as ePay, ME(MyEducation) and the Intranet, as well as to hospital computers and desktops. It will allow access to productivity tools such as Microsoft Word, Microsoft Excel, Juniper remote access, and allows you to access department drives where items such as call schedules are posted.

How to Change your Corporate Password

The Corporate password can be changed by visiting Password Change Website.

Important Note: You must change your password before you access your ME(MyEducation) account to complete the online training modules.

If at any time you forget any hospital password, please contact the ITS Help Desk at 519-685-8500 ext 44357(4-HELP). Please note that passwords cannot be changed by email, you will require to call and speak with the Help Desk.

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Outlook Email Account (@lhsc.on.ca) 

London Health Sciences Centre (LHSC) and St. Joseph’s Health Care London (St. Joseph’s) will only communicate information to you through your Outlook email. You will be required to check your Outlook account on a daily basis.  

The hospital Outlook email system is a secure, private and confidential mode of information transmission. Confidential or sensitive business, or identifiable patient or staff/affiliate information must not be transmitted by email external to the secure email systems of the hospitals.  


Setting Up Outlook Email from Home
Access Outlook from a computer external to the hospital by visiting the below link. You will need to log in with your Corporate ID and password.

https://mail.lhsc.on.ca/

Setting Up Your Outlook Email from Within the Hospital
On a hospital PC, Laptop, or Thin Client computer - Click on Start>All Programs>Microsoft Office>Microsoft Office 2010

 
Forward Western Email to Outlook Email (STRONGLY RECOMMENDED)
The hospital Outlook email system is a secure, private and confidential mode of information transmission. Confidential or sensitive business or identifiable patient or staff/affiliate information must not to be transmitted by email external to the secure email systems of the hospitals. 

The secure system is comprised of London Health Sciences Centre (@lhsc.on.ca) and St. Joseph’s Health Care London (@sjhc.london.on.ca).

NOTE: Your Western email account (@uwo.ca) is outside the secure system.  

In order to minimize the number of accounts you need to manage, you can forward other accounts to your hospital Outlook email account, however, please recognize that you cannot forward your Outlook email account to another account.

For information on how to forward your @uwo email to your Outlook email account: Schulich Email Forwarding

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Juniper Remote Access 

Juniper remote access will allow you to have access to the Electronic Health Records (EHR) system and other hospital systems from a non-hospital computer. Your login and password for Juniper or to download documentation is your Corporate ID.

You will first need to download Citrix as noted on login screen in Step 1 & 2.

Remote access is available to Clinical Staff to assist with on-call activities, but should not be relied upon as a replacement for on-site visits, if necessary, due to issues with functionality on a personal device.

Documentation 

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Wireless (WiFi) Access

Eduoraom or education roaming provides roaming wireless network access for students, staff, and faculty at partner institutions. In order to connect to the eduroam network, choose “eduroam” from your list of available wifi networks. 

When logging into eduroam, users must enter their email address (user@uwo.ca) and password from their home university.  Any issues connecting should be directed to your home university, not to the hospital Help Desk.

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