Veterans Care - Before You Arrive

Once Veterans Affairs Canada has approved your application, a member of our social work team will contact you. You will be offered a bed in one of our care units. You will also be assigned a primary physician for your medical care. The day and time you will move in will be decided during this initial conversation. 

You will be assigned a room based on your medical needs. Room assignments may change depending on the changing needs of the veterans on each unit. 

What to bring with you:

  • Enough clothing for 7-10 days. Our staff will label your clothing when you move in with a colour-coded name tag.  Please give any new clothing to a staff member for labeling. 
  • Comfortable footwear including slippers and shoes.
  • Seasonal clothing including outdoor jacket, hat, gloves
  • All medications you are currently taking. Bring in their original containers.
  • Hearing aids, eye glasses, dentures.
  • Personal care items such as toothbrush, toothpaste, razor, hairbrush and /or comb, shampoo, conditioner, soap.
  • Assistive devices that you use: cane, walker, wheelchair.
  • Family photos, favourite pictures and small items that have special meaning.
  • A list of scheduled appointments outside of the hospital.
  • Ontario Health Card.
  • Copies of legal documents: Power of Attorney for Personal Care, Living Will, Care Wish.

What not to bring with you:

  • Valuables. We encourage you to keep valuables at home. We are not responsible for loss or damage of valuables.
  • Furniture. Space is limited, so please talk with staff before bringing any furniture in.
  • Scented products such as aftershave and cologne.

How much does it cost?

Resident veterans are responsible for paying their board and lodging fees. Veterans Affairs Canada (VAC) calculates the monthly charge for board and lodging. VAC will send you a letter explaining the details about your payment. In special circumstances, VAC adjusts this amount.

What is included in the board and lodging fee?

  • Room, all meals, medications, medical supplies, nursing care, and laundry.
  • Leisure activities and therapies identified in your plan of care.

What is not included in the board and lodging fee?

The following services are available and are not included in the board and lodging fee. You may purchase these services and items using your own money:

  • Dry cleaning
  • Food and drink in the Iron Duke Pub
  • Haircuts
  • In room television
  • Bedside telephone services
  • Personal items and purchases from the General or Corner Store
  • Newspapers

Where do visitors park?

Western Counties Wing: Visitors may park in Lot 3 or Lot 1. (Pay upon entrance)
Temporary parking is available at the main entrances for patients/residents who are arriving or departing. Monthly parking access cards for regular visitors may be purchased from the Parking office.

  • Dignity Matters Here

    We recognize everyone’s unique needs with respect and compassion.

    Joanne Barker