Statement of Patient, Resident and Family Values

In 2024, we gathered our patient, resident and family input through surveys and focus groups to co-design our Statement of Patient, Resident and Family Values. This statement serves as a compass to our organization in partnering with patients, residents and family caregivers.  

A positive care experience starts with respect, excellence and compassion. It means always listening to my caregivers and me about what is important to my care and well-being.

Person Centered - I am one of a kind

My dignity – body, mind and spirit – is upheld in every interaction I have at St. Joseph’s. You know me by name; you seek to know who I am and respond to my unique needs. You treat me with respect during the care I receive here, and my privacy is important to you. You ensure the culture at St Josephs’ is equitable, accessible, personalized and inspires trust especially when I feel vulnerable. 

United - I am a partner with you through my care journey

I feel heard because my voice is important to you. I am involved as an equal partner with those I choose to be part of my circle of care. I am fully informed so I can collaborate in the preferred choices about my care. I am empowered to make my own health care decisions and supported if those changes become different tomorrow. 

Reliable - I can count on you

I am confident excellent health care teams will deliver safe and compassionate care and services using well researched practices along with leading technology and equipment.  I am thoughtfully guided through the complexity of the health care system. You effectively work with other health care providers, to ensure I have seamless care, and timely communication. My whole experience is important to you. 

To see existing Bills of Rights go to:

Veterans Bill of Rights (from Veterans Affairs Canada)

Long Term Care Bill of Rights (from Community Legal Education Ontario)